Make the situation safe first
Keep people away from flooded areas, chambers and exposed electrical equipment. Do not enter a pump chamber or remove electrical-panel covers. If there is immediate danger to people or property, contact the appropriate emergency service before arranging pump attendance.
Useful information when calling
Good information helps establish the right attendance and equipment.
- Site address and safe access arrangements
- Whether the system handles sewage, drainage or clean water
- Alarm lights, displayed fault codes and recent symptoms
- Pump, panel and system photographs taken from a safe position
- Whether levels are rising, pressure is lost or electrics are tripping
- Any tankering, lifting or confined-space constraints
What happens next
The first objective is to identify the immediate failure and reduce risk. A permanent repair, replacement or planned return visit is then agreed around parts, access and the wider system condition.
Common questions
Useful answers
What should I do if a pump failure is causing flooding?
Keep people away from flooded areas, chambers and exposed electrical equipment. Do not enter a pump chamber or remove electrical-panel covers. If there is immediate danger to people or property, contact the appropriate emergency service before arranging pump attendance. The immediate objective is to identify the failure and reduce risk.