Information you provide
When you contact Surrey Pumps, the information may include your name, telephone number, email address, postcode, site details, photographs and information about the pump system or fault.
How information is used
Information is used to respond to enquiries, assess requirements, prepare quotations, arrange attendance and manage customer communication. Enquiry information is not sold to third parties.
Analytics and cookies
Google Analytics is loaded only after you choose to accept analytics cookies. It helps Alton Pumps understand which Surrey Pumps pages are useful and whether visitors call, email or submit an enquiry. You can decline analytics and change your choice at any time using Cookie settings in the footer.
Sharing and retention
Information may be shared within the Alton group or with relevant suppliers and delivery partners when needed to assess or complete the requested work. Records are retained only as reasonably required for enquiries, projects, legal obligations and legitimate business purposes.
Your choices
You can request access, correction or deletion of personal information where applicable by contacting sales@altonpumps.com. Essential project and legal records may need to be retained.