General information

Website terms

General terms for using the Surrey Pumps website and requesting pump services.

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Website guidance

Information on this website is general guidance about pumps, systems, servicing, faults and installation. It does not replace a site-specific assessment, manufacturer instruction or competent safety advice.

Quotations and work

Any quotation, call-out, repair, installation or servicing work is subject to assessment, availability, access, scope, equipment and parts availability, and the commercial terms agreed for that work.

Technical recommendations

Pump advice depends on verified duty, flow, head, liquid, solids, controls, pipework, access, electrical supply and safety requirements. A survey or further information may be required before a final recommendation.

Accuracy and availability

Reasonable care is taken with website information, but equipment, services and coverage can change. Contact Surrey Pumps to confirm the current position for a specific requirement.

Start with the facts

What is the pump doing?

Send the location, pump or panel details, current alarm or symptom, and safe photographs. We will help establish the right next step.

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